Shipping Policy

Effective Date: July 31, 2026

Thank you for shopping with SwolliePollie. We strive to process and ship your order as quickly as possible. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 2–5 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• During product launches, holidays, promotions, or periods of high order volume, processing times may be longer.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected shipping method.

Any available free shipping promotions will be clearly stated on our website.

Delivery Times

Estimated delivery times begin once your order has been shipped and may vary depending on your location and the carrier.

Typical delivery estimates:

• United States: 3–7 business days
• International (if offered): 7–21 business days

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or other circumstances beyond our control.

Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking number, if tracking is available for your shipment.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately at rubinom1393@gmail.com.

If an order is returned due to an incorrect or undeliverable address, the customer may be responsible for any additional shipping charges required to resend the package.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, SwolliePollie is not responsible for shipping delays caused by the carrier.

If your package appears lost, delayed, or marked as delivered but cannot be located, please:

• Check with household members or neighbors.
• Contact the shipping carrier directly.
• Reach out to us at rubinom1393@gmail.com, and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

• Your order number
• Photos of the damaged item(s)
• Photos of the shipping packaging

We will review your claim and determine an appropriate resolution.

International Orders (If Available)

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

These fees are not included in the purchase price or shipping cost.

Digital Products

Digital products, including cookbooks, meal plans, and downloadable content, are delivered electronically and are not subject to shipping.

Delivery instructions for digital products will be provided after your purchase is completed.

Contact Us

If you have any questions regarding shipping, please contact us:

SwolliePollie

Email: rubinom1393@gmail.com